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Privacy Policy
At BHADDRA HOMOEOPATHIC CARE & YOGA CENTRE, we are committed to protecting your privacy and maintaining the confidentiality of your personal health information.
Last Updated: January 2025
Introduction
Welcome to BHADDRA HOMOEOPATHIC CARE & YOGA CENTRE ("we", "us", "our"). Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website (bhadrahomoeopathy.com) and use our services.
By using our website and services, you consent to the collection and use of your information as described in this policy.
Information We Collect
A. Information You Provide Directly
- Contact Forms: When you use our inquiry forms, we collect your name, phone number, and any health concerns you choose to share.
- Communications: When you contact us via WhatsApp or email, we collect your contact information and message content.
- Appointment Booking: Information provided during appointment scheduling, including personal and health details.
- Medical Consultations: Health history, symptoms, and treatment-related information during consultations.
B. Information Collected Through Third-Party Services
- Google Calendar: Appointment booking data is processed through Google Calendar, governed by Google's Privacy Policy.
- WhatsApp: Communications via WhatsApp are governed by WhatsApp's Privacy Policy.
C. Automatically Collected Information
- IP address and browser information
- Pages visited and time spent on our website
- Device type and operating system
- Referral sources and website usage patterns
How We Use Your Information
- Providing Healthcare Services: To deliver homoeopathic treatment and healthcare consultations
- Communication: To respond to inquiries, schedule appointments, and provide treatment updates
- Medical Records: To maintain accurate health records and treatment history
- Payment Processing: To process payments and maintain billing records
- Website Improvement: To analyze website usage and enhance user experience
- Legal Compliance: To comply with healthcare regulations and legal requirements
Note: We will not use your information for marketing newsletters or promotional purposes without your explicit consent.
Data Storage, Security & Sharing
Data Security Measures
- SSL/HTTPS encryption for all data transmission
- Secure storage of physical and electronic medical records
- Limited access to authorized healthcare personnel only
- Regular security assessments and system updates
- Secure disposal of outdated records according to legal requirements
Information Sharing Policy
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:
- With your explicit written consent
- When required by law or legal process
- With healthcare professionals involved in your care (with your consent)
- To protect the rights, property, or safety of our clinic, patients, or others
Your Rights and Choices
Under Indian privacy laws and our commitment to transparency, you have the following rights:
- Access: Request access to your personal health information
- Correction: Request corrections to inaccurate information
- Restriction: Request restrictions on the use of your information
- Portability: Receive a copy of your medical records
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Complaint: File a complaint if you believe your privacy has been violated
To exercise any of these rights, please contact us at info@bhadrahomoeopathy.com or visit our clinic during business hours.
Children's Privacy
While we provide pediatric care services, our website is not specifically directed at children under 18. When treating minors, we collect information only with parental or guardian consent and in accordance with applicable healthcare laws. If you are a parent or guardian and believe your child has provided us with information without proper consent, please contact us immediately to have it reviewed or removed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. For significant changes, we will provide additional notice through our website or direct communication.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
BHADDRA HOMOEOPATHIC CARE & YOGA CENTRE
Dr. Varadalakshmi P.B., M.D.(Hom.), BHMS, Dip. Yoga
Opposite ITI, Chalakudy, Thrissur District, Kerala, India
+91 96334 50468 (WhatsApp Messages Only)
info@bhadrahomoeopathy.com